Coach current Servers or Bartenders at Cineplex while delivering exceptional Guest Service during restaurant shifts. Use hands-on training and real-time feedback.

The Player Trainer, Direct supports training and development through assigned coaching. You will model service excellence, reinforce procedures, and share feedback with management. The work includes supporting Guest Service metrics, including NPS, while performing regular certified-role duties. You will also reinforce safety expectations and escalate concerns appropriately.

Key Responsibilities:
Deliver hands-on training for current Servers or Bartenders
Coach restaurant Players during shifts with real-time feedback
Reinforce policies, procedures, and service best practices




Model service excellence and support Guest Service metrics
Report safety concerns and equipment issues to management

Requirements:
Minimum six months of service with Cineplex
No documented performance issues and Player Trainer enrollment or certification
Smart Serve or required alcohol service certification
Robust Guest Service, product knowledge, and certified-role execution
Organized, calm under pressure, and able to meet scheduling requirements

Use coaching, product knowledge, and service excellence to develop Cineplex Servers or Bartenders during daily operations.
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📌 Cineplex Player Trainer Direct Burnaby (Canada)
🏢 Cineplex
📍 Canada