This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectivesInternal Training ConsultingAdministration of online procedure manual(s)Document and update processes and procedures (business' and internal) as requiredDraft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiativesParticipate in corporate initiatives to build a positive learning culture throughout MCAPResearch current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendationsSeek and provide peer feedback on training delivery, design, and developmentTraining Needs AnalysisConsult with Single Family stakeholders to determine business' performance gapsDetermine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.Identify any operational risk(s) present within the training requestDetermine how employees will be supported on the jobDesignConsult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)Leverage existing training materials where possible to utilize in the development of new materialsOrganize content into programs, courses, topics, and objectivesDesign course outlines for instructor-led training and eLearning training modulesLeverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)Determine most suitable method(s) of delivery to meet the needs of the learner and business unitConsult with Instructional Design team to ensure training solution is aligned to design planDesign training programs for multiple business unitsDevelopmentDevelop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materialsSeek and provide peer feedback on training material developmentObtain sign-off from business unit leaders throughout development of the training solutionDevelop training schedule to support learners' knowledge transferConduct a program pilot (dry run)



when possible and revise materials as necessary to ensure accuracy and effectiveness of deliveryMaintain training materials (job aids, program guides, procedures, evaluations, e-learning modules) to ensure alignment with business' processesDevelop training programs for multiple business unitsImplement Training ProgramsSchedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business' training needsReview materials prior to training to ensure accuracy and effectiveness of deliveryOrganize and set up the learning environment and supporting materials in preparation for the training sessionFacilitate virtual and in-class training to satisfy learning objectivesMaintain skilled disposition, appropriate body language, and confident demeanor to ensure expert deliveryEstablish expectations of learners, and reinforce positive and negative behavioursProvide opportunities for engagement and participation, in keeping with adult learning principlesCheck in with learners throughout the session to confirm understanding and to foster learningRecognize participants' various learning styles, and adapt training style accordinglyDocument learner observations and provide feedback to participants' leadersDeliver training programs to multiple business unitsEvaluation of TrainingDistribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of trainingSummarize and distribute knowledge assessment results to the participants' leader(s)Analyze feedback to assess effectiveness and impact of training solutionAdjust training solution as required to improve upon resultsProject ManagementMaintain awareness of business unit goals, objectives, strategies, procedures and technology changesAnalyze data, identify trends,



and minimize obstacles that stand in the way of job performance and successProvide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risksDemonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout projectBuild and maintain strong relationships with all internal and external customersReview established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where requiredEnsure polished communication, organizational skills and detail orientationBilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.What You Bring To The TeamMinimum 3 years of industry experienceMinimum 2 years of Learning & Development experienceExceptional interpersonal skillsExceptional communication skills (verbal and written)Excellent organizational and time management skillsExpert in Outlook, Word, Excel, PowerPoint and SharePoint applicationsStrong aptitude in managing competing prioritiesAutonomously carries out duties with integrity and takes accountability for decisions and resultsExcellent analytical and problem-solving skillsCritical thinking and consideration of holistic business impactsStrong cross-departmental relationshipsAbility to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issuesCollege diploma/University degree, preference in Education/Adult LearningBilingual French and English is requiredPosition #: req2271Employment Status: Permanent Full TimeNumber Of Openings: 1Department: ResidentialInternal Job Title: Sr. Training SpecialistSalary Range: $67,000 - $77,000Bilingual Premium: $5,000 (annually)If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you!

📌 Bilingual Sr. Training Specialist (Toronto)
🏢 MCAP
📍 Toronto