Lead enterprise infrastructure and cybersecurity operations for the City of Penticton, applying advanced networking and Microsoft 365 expertise. This senior role coordinates complex technical work and incidents.

As Senior IT Operations Analyst, you will guide infrastructure, cloud, endpoint, telecommunications, and security services. You will support servers, virtualization, storage, backup, disaster recovery, Microsoft 365, Intune, Entra ID, Defender, and networks. You will also deliver technology projects with staff, vendors, and business stakeholders.

Key Responsibilities:
Prioritize incidents, service requests, maintenance, field work, and projects
Lead significant incidents, outages, recovery, and post-incident reviews
Guide servers, virtualization, storage, backup, and disaster recovery
Lead network design,



troubleshooting, connectivity, and secure configuration
Deliver infrastructure projects through operational handoff

Requirements:
Advanced enterprise infrastructure and networking knowledge
Solid Microsoft 365, Teams Phone, Entra ID, Defender, and Intune knowledge
Minimum ten years of enterprise IT infrastructure experience
Diploma, degree, or relevant technical certification
Valid Class 5 Drivers Licence

Bring senior technical leadership, infrastructure expertise, incident response, and Microsoft cloud skills to municipal technology services.
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📌 Senior It Infrastructure Operations Analyst Penticton
🏢 City of Penticton
📍 Penticton