Lead transformative CCaa S initiatives at Accenture Song. This role drives technological innovation and project delivery across customer channels while leading project teams effectively.As a CCaa S Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives. With over ten years of experience in cloud contact center systems, you will work collaboratively with senior leadership and technology partners, ensuring successful project outcomes and stakeholder engagement. Your insight into market trends will inform transformational strategies and value propositions.Key Responsibilities:
Manage full CCaa S delivery lifecycle for large-scale projects
Establish relationships with senior management for future initiatives




Direct strategy and execution for platform migrations
Design customer service-focused CCaa S solutions with partners
Plan project milestones using Agile methodologiesRequirements:
10+ years with Cloud Contact Center platforms
7+ years in strategic planning and project delivery
8+ years aligning technology with operational benchmarks
5+ years in AI and virtual assistant integration
Proficient in English for diverse stakeholder interactionsLead Accenture Song's efforts in redefining customer service through creative technology-driven CCaa S solutions.#J-18808-Ljbffr

📌 Accenture Song Ccaas Project Leader Quebec City (Canada)
🏢 Accenture
📍 Canada