Lead guest experience at Citadel Theatre in Edmonton through front-of-house operations, event services, communication, and patron satisfaction. Coordinate teams across productions and events.

The Guest Experience Manager develops, oversees, trains, and manages Events and Front of House teams and services. This leadership position supports customer loyalty, safety, company standards, and increased revenue. It also coordinates rentals, internal programs, tours, and patron experience events across the theatre complex.

Key Responsibilities:

- Manage Front of House and Events staff, volunteers, equipment, and supplies
- Lead selection, training, scheduling, development, and supervision
- Provide proposals, pricing, contracts, and invoicing for events




- Coordinate logistical support for client and internal functions
- Maintain patron experience, safety, and service standards

Requirements:

- Excellent communication skills
- Highly cooperative approach to workplace leadership
- Knowledge of emergency and security procedures
- Ability to follow AGLC and Fire regulations
- Commitment to respectful workplace cooperation

Bring communication, event leadership, and front-of-house expertise to strengthen patron experiences and services at Citadel Theatre.

📌 Guest Experience Manager Edmonton
🏢 Theatre Alberta
📍 Edmonton