Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Job (Calgary): Contract Artist Liaison – One Yellow Rabbit

One Yellow Rabbit is seeking an enthusiastic and experienced team player to fill the contract position of Audience Services Manager for their 34th Annual High Performance Rodeo, Calgary’s International Festival of the Arts.

A key member of the High Performance Rodeo team, and reporting to the Festival Producer, the Audience Services Manager oversees the festival’s Box Office and Front of House operations; to provide exceptional customer experience. With responsibilities before, during and after the festival, the Audience Services Manager leads a team of approximately 20 Front of House and Box Office staff during the Festival and works closely with our volunteers.

Contract Fee: $13,500
Contract dates: Preferred start date is October 28, 2019. The contract ends on February 14, 2020. The High Performance Rodeo runs January 8 – 26, 2020.
Anticipated Hours: This contract position is estimated at 30 hours per week, with extended hours required during the festival January 8 – 26, 2020. It is an expectation of all applicants that they are available for full-time festival hours, including evenings and weekends.

Key Accountabilities:

- Manage daily operations of the Festival Box Office, venue box offices and Front of House for all High Performance Rodeo venues.
- Work closely with fellow festival team members to ensure the best available standards of hospitality, access,



and inclusiveness for audiences at the festival.
- Provide front-line customer service including ticket sales in person and over the phone, responding to patron queries, troubleshooting and resolving escalated patron complaints when needed.
- Scheduling & Supervision of casual box office staff for all High Performance Rodeo, including training as needed.
- Manage (HPR) venues, liaise & Coordinate HPR satellite box office locations at venues across downtown Calgary, multitasking and troubleshooting between multiple venues at the same time.
- Coordinate & distribute Box Office kits for satellite venues in coordination with Marketing and Technical Director.
- Establish and build a group sales clientele, including sourcing out, contacting, arranging and maintaining all aspects of group sales
- Attend HPR team meetings, and contribute to pre-festival planning.
- Prepare and distribute weekly ticket sales reports for HPR Team.
- Prepare final sales reports for HPR.
- Work with OYR’s Accountant to manage cash floats for all HPR venues.
- Attend monthly Tessitura User Group meetings.
- Liaise with Arts Commons Box Office.
- Manage invite lists for openings and receptions.
- In coordination with Artist Liaison, coordinate Artist Passes distribution.
- Other box office, front of house and administrative duties as required.





We are seeking a candidate who has:

- A background in ticket sales and use of Tessitura Network ticketing software to sell tickets, create reports, and manage patron databases.
- A passion for building community; supporting an inclusive environment for all festival patrons, artists, staff, and volunteers.
- A strong background in performing arts, festivals, and/or live events. Those with relevant experience from other fields are encouraged to apply.
- A background and understanding in Front of House operations.
- Experience leading a team of staff and working with volunteers.
- A valid driver’s license will be considered an asset, as the ability to drive a rental vehicle and/or access to a vehicle for use during the festival.

The High Performance Rodeo is committed to employment equity and diversity, and encourage applications from all interested individuals. We can provide training in certain aspects of the position, and want to support the right candidate to be successful in this contract role.

We thank everyone who applies for their interest, but only those candidates offered an interview will be contacted.

About the High Performance Rodeo:

For three wild weeks in January, One Yellow Rabbit’s High Performance Rodeo, Calgary’s International Festival of the Arts, is where the action is. It’s a chance to watch touring performances from across Canada, acclaimed international shows, and recent and experimental work from artists here in Calgary. The programming is bold, cutting-edge, funny, frank, and full of heart. There’s theatre, dance, music, film, free lunchtime concerts, late-nigh

📌 Job (Calgary): Contract Artist Liaison – One Yellow Rabbit
🏢 Theatre Alberta
📍 Calgary