Deliver exceptional guest service at the hotel front desk using Opera or Opera Cloud, communication, and conflict resolution skills. Sandman Hotel Group welcomes customer-focused specialists.

The Guest Service Agent serves as the hotel’s front-line representative for guests, clients, and business partners. This role handles check-ins, reservations, payments, inquiries, and transportation arrangements. It also supports reporting, cash verification, and a welcoming front desk workplace.

Key Responsibilities:
Check guests in and out of the hotel
Answer telephone, email, and in-person inquiries
Book telephone reservations and arrange guest transportation
Compute bills, collect payments, and make change
Print reports and verify shift activity, cash, and keys

Requirements:
Two-year apprenticeship in front desk operations or hotel management preferred
One year of hotel front desk experience preferred
Customer service and people management experience
Robust accounting practices and principles knowledge
High proficiency with Opera or Opera Cloud

Bring guest service, communication, accounting, and conflict resolution skills to Sandman Hotel Group’s front desk team.
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📌 Hotel Front Desk Guest Service Agent Terrace
🏢 Northland Properties
📍 Terrace