Support Harmony portfolio management software for clients while applying troubleshooting and analytical skills in an agile office workplace. Serve as their primary support contact.

Infinite Investment Systems Ltd is hiring a System Support Associate for its System Support team. You will answer inquiries, investigate reported issues, document interactions, and recommend solutions. The position also supports training, client communications, implementations, reports, feature launches, and system development. Exposure to investment management or financial operations is an asset, with training provided.

Key Responsibilities:
Provide daily Harmony support to customers
Answer phone calls and email system inquiries
Document client interactions in the Client Management System
Investigate data,



configuration, workflow, and reporting issues
Train users and assist with implementations and reports

Requirements:
Robust client communication and engagement skills
Analytical problem-solving and troubleshooting abilities
Solid Microsoft Excel working knowledge considered an asset
Time management, prioritization, and attention to detail
Diploma or bachelor's degree in a related field

Apply your client service, Harmony support, troubleshooting, and analytical skills to help financial industry software users succeed.
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📌 Harmony Software Support Associate Toronto
🏢 Infinite Investment Systems
📍 Toronto