Lead Activate’s Regina store with customer service and team coaching. Keep game rooms operational while supporting memorable customer experiences every shift.

As a full time, permanent shift lead, you report to the Store Leader and guide Game Facilitators. You will handle customer escalations, troubleshoot technical issues, oversee facility operations, and maintain Activate standards. The position requires customer relations, communication, delegation, and problem-solving across daily store activities.

Key Responsibilities:
Answer phones and emails while securing customer bookings
Perform check-in overrides, cash outs, invoices, and payments
Resolve complaints and escalate issues to Store Leader
Coach employees and delegate scheduled shift tasks




Maintain rooms, inventory, and related maintenance records

Requirements:
High school diploma, CAEC, GED, or equivalent preferred
One to two years’ relevant customer service experience preferred
Availability for day, evening, weekend, and diverse shifts
Proficiency in Microsoft Office and related software
Ability to use hand and power tools

Bring customer relations, team leadership, troubleshooting, and operational focus to Activate’s full time Regina shift lead position.
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📌 Activate Shift Lead Regina
🏢 Activate Games
📍 Regina