Become a key player at Aviso as a Senior Incident and Problem Manager. This critical role demands expertise in IT incident management and promises impactful contributions to service stability and operational excellence.Aviso, a leading wealth management organization, is seeking a Senior Incident and Problem Manager for its Technology Ops & Support Partners team. This senior role involves leading end-to-end IT incident and problem management, ensuring effective major incident response, root cause analysis, and implementation of preventive actions. The successful candidate will enhance ITIL-aligned processes and governance, driving continuous improvements that bolster operational resilience.Key Responsibilities:
Lead end-to-end major incident lifecycle processes
Facilitate communication during major incidents across teams




Conduct post-incident reviews and root cause analysis
Manage the problem management process and backlog governance
Support operational readiness for significant releasesRequirements:
Bachelor's in IT, Computer Science, or equivalent
Minimum 5 years in IT operations service management
Solid ITIL knowledge in incident and problem management
Experience with ITSM tools like Service Now or Jira
Excellent communication skills across technical and business contextsDrive service reliability and operational excellence as you shape prospects at Aviso!#J-18808-Ljbffr

📌 Senior Problem Manager At Aviso Vancouver
🏢 Aviso
📍 Vancouver