Use French and English communication skills as a hybrid First Party Collections Agent supporting account reconciliation in Quebec or Etobicoke. Help customers resolve delinquent accounts through clear conversations.

Credit Risk Management Canada Ltd. seeks a Debt Recovery Account Manager for permanent, full time employment. You will reconcile accounts under 60 days delinquent as first party collections. The work involves customer communication, account documentation, payment arrangements, and collection targets.

Key Responsibilities:

- Communicate with customers through email and phone calls
- Send and receive documents to update accounts
- Find solutions and arrange customer payments
- Meet weekly call and collection targets
- Complete skip tracing tasks when needed

Requirements:

- Bilingual French and English communication ability
- High-level communication skills
- Ability to multitask across account activities
- Knowledge of Microsoft Suite and softphone applications
- Knowledge of different customer relationship management systems

Bring bilingual communication, payment arrangement, and account reconciliation skills to Credit Risk Management Canada Ltd. in this hybrid collections position.

📌 Bilingual First Party Collections Agent (Canada)
🏢 ESC Corporate Services
📍 Canada