Support Microsoft 365 users as an IT Technician I with the City of Dawson Creek, providing service desk assistance through multiple channels.

This full time, permanent position delivers end-user support across City information technology services. You will manage service desk requests, configure devices, support onboarding, and provide user education. The work includes Microsoft 365 applications, business technologies, and operational assistance.

Key Responsibilities:
Provide technical support by phone, email, remote tools, tickets, and in person
Resolve service desk requests and incidents, escalating issues when required
Configure, deploy, maintain, and troubleshoot desktops, laptops, and mobile devices
Coordinate account setup, access provisioning, equipment deployment, and account removal




Train users on technology systems and services

Requirements:
Two years of information technology support experience or equivalent education
Certificate, diploma, or post-secondary education in information technology or related discipline
Knowledge of service desk operations and Microsoft 365 applications
Basic networking, device management, account administration, and cybersecurity knowledge
Valid Class 5 Driver's License and sound troubleshooting judgment

Apply IT support, Microsoft 365, device management, and service desk skills within the City of Dawson Creek.
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📌 It Support Technician Microsoft 365 Dawson Creek
🏢 City of Dawson Creek
📍 Dawson Creek