Lead banking operations in Markham with people leadership, process management, risk oversight, and service delivery accountability at TD. This is a 37.5-hour role.

As Team Manager II, Operations, you will lead complex Personal & Commercial Banking activities and guide a high-performing team. The role includes coaching employees, managing workloads, resolving escalated issues, and maintaining compliance. You will also support process enhancements, change initiatives, and operational performance.

Key Responsibilities:
Lead teams delivering operational objectives and quality service
Monitor service standards and implement corrective actions
Resolve escalated customer, partner, and operational issues
Identify risks, incidents,



and continuous improvement prospects
Coach employees and manage performance activities

Requirements:
Five or more years of relevant experience
Undergraduate degree or college diploma preferred
Solid process management and business knowledge
Experience managing complex operations or functional areas
Knowledge of compliance controls and risk frameworks

Bring operational leadership, risk management, and team coaching expertise to TD’s Personal & Commercial Banking business in Markham.
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📌 Operations Team Manager Banking Markham
🏢 TD
📍 Markham