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The Virgin Trial - Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Jobs (Drumheller): Guest Services and Front of House Administrator - Badlands Amphitheatre

Jobs (Drumheller): Guest Services and Front of House Administrator - Badlands Amphitheatre

POSITION: Guest Services and Front of House Administrator
REPORTS TO: Artistic Director / Project Manager
WORKS WITH: Strategic Development Team
EMPLOYMENT PARAMETERS: Work is done predominantly on site in a multi person office environment. A degree of flexibility to work from home as approved in advance. May require occasional overtime under the current policy during and leading up to events.
EMPLOYMENT PERIOD: Flexible start date on or after May 5 - September 12, 2025

ORGANIZATIONAL OVERVIEW:
The Badlands Amphitheatre is a non-profit arts and culture venue located in Drumheller, Alberta, in the heart of the Canadian Badlands. Home to Canada's largest outdoor stage,



our 2,500-seat outdoor amphitheatre and indoor Badlands Arts Centre hosts the renowned Badlands Passion Play; the Great Big Weekend Concert Series; Go Badlands: Outdoor Music & Adventure Festival ; Roots, Blues, & Barbecue; Lightfest: Winter in the Badlands; outdoor opera and much more.

With our spectacular natural setting, unique in the world, we create a sustainable community through performance events (with economic, cultural, social, and environmental outcomes), increase awareness and skill in the arts, and encourage tourism by creating significant cultural attractions. The Badlands Amphitheatre has a mandate to produce, create, and host events; enable arts education, and promote tourism based on our values of community, creation, and celebration.

POSITION SUMMARY:
The Guest Services and Front of House Administrator plays a pivotal role in managing the Front-of-House operations and coordinating the volunteer program to ensure the seamless execution of events at Badlands Amphitheatre. This position requires a dynamic individual with excellent organizational and interpersonal skills.

JOB REQUIREMENTS AND QUALIFICATIONS:

- Previous experience in event coordination, volunteer management, or related fields.
- Experience in merchandise retail, concessions, food service, or hospitality is an asset.
- Strong organizational and multitasking skills.




- Ability to work collaboratively in a rapid-paced environment.
- Strong organizational and project management skills with the ability to multitask and prioritize effectively.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work collaboratively in a team environment and foster a positive work culture.
- Proficiency in Google suite, volunteer, and database management software.
- Flexibility to work evenings and weekends as required during events and campaigns.
- Physical ability to stand, walk, and lift moderate loads.

PRIORITIES:

Front of House Operations

- Oversee Front-of-House event staff and operations during events.
- Collaborate with security, concessions, and production teams to optimize guest experience.
- Oversight of revenue including food & beverage, preshows, merchandise and onsite fundraising.

Guest Services

- Address guest inquiries, concerns, and issues with professionalism and efficiency.
- Monitor and improve front-of-house processes for enhanced guest satisfaction.
- Manage work agreements and contracts for event staff.
Other duties as assigned.
- Volunteer Recruitment and Management with assistance of the Volunteer Coordinator
- Develop and execute effective volunteer recruitment strategies to attract diverse and skilled volunteers.
- Conduct interviews, screenings, and orientation sessions to onboard new volunteers.
- Maintain a database of volunteers, ensuring accurate and up-to-date records of their skills, interests, and availability.
- Foster a positive volunteer experience by pro

📌 Jobs (Drumheller): Guest Services and Front of House Administrator – Badlands Amphitheatre (Canada)
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