Coordinator, Consulting & Community Solutions Job Alerts Link Coordinator, Consulting & Community Solutions Job Description Brand: MCI Country/Region: Canada Work Location: Toronto Workplace Type: Remote Contract type: Permanent Job Function: Project Management Information at a Glance
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‑term sustainability and organizational growth.
This role is specifically is responsible for supporting the overall delivery of association management and conference services within MCI Canada’s Consulting & Community Solutions division. The role of Coordinator is a fast-paced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.
MAIN RESPONSIBILITIES Association Operations – the coordinator is an adept multi-tasker, who can manage several diverse tasks such as but not limited to: Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
Participate and take minutes in committee and board meetings, as required.
Assist with document preparation and circulation.
Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
Develop new documents, templates, and user manuals, as required.
Produce accurate and complete reports.
Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.




Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.

Association Conferences & Events – the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as: Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event management
Maintaining project timelines, priorities, and checklists
Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
Assist with event preparation requirements as needed (i.e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
Updating project registration systems and online conference management software and websites
Producing accurate and complete reports including rooming lists, registration lists and F&B; grids
Supervising and training on-site staff, suppliers, and event contractors
Managing and leading the full scope of smaller projects, as required
Sit in client facing meetings and conference calls and provide updates and draft minutes
Maintaining up-to-date documentation and user manuals, while working on developing new templates

DESCRIPTION OF THE RELATIONSHIPS This job function reports directly to: Association Management Operations: Senior Manager, CCS and the appointed Association Manager / Executive Director
Association Conferences & Events: Conference Operations Manager
Consulting & Community Solutions: Director

This job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.
The successful candidate will:



Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
Work and collaborate externally with association clients, consultants, vendors, and suppliers.
Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.

JOB REQUIREMENTS Minimum of two years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
Excellent verbal and written communication skills.
Knowledge of the events, association and not-for-profit business environment.
Able to travel in Canada and, if necessary, internationally.
SPECIFIC TECHNICAL SKILLS Strong computer skills are a must: Highly proficient levels in SharePoint, MS Excel, Word, PowerPoint, and Outlook
Effective ability to use computer software and technology to organize and present client data and information

Experience working with a range of technology systems specific to: Event Management technology
Membership Management systems
Registration technology
Learning Management systems
Email Marketing Platforms
CRM platforms

ADDITIONAL SKILLS / LOCAL REQUIREMENTS Ability to persuade and negotiate
A highly motived and entrepreneurial mindset
Empathy to work with diverse customers, staff, managers, and authorities
Problem-solving skills
Ability to multitask, balancing a variety of projects and clients
Creativity and imagination
Excellent presentation skills
Excellent analytical skills and attention to detail
Ability to conduct in-depth research
Exemplary planning and project management skills
Strong inter-personal skills including cross cultural understanding
The position may require occasional travel and work on evenings and weekends.
Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.
BENEFITS Salary starting at $55,000 CAD, commensurate with experience and qualifications.
Health and dental perks
HSA & LSA
Birthday day off
Flexible remote work environment
Friendly and collaborative work environment
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

#J-18808-Ljbffr

📌 Coordinator, Consulting & Community Solutions (Alberta)
🏢 MCI Group
📍 Alberta