Handle medical information requests, adverse events, and product quality complaints as a Canada-remote Healthcare Communicator for Inizio Engage. Accuracy and empathy guide every caller interaction.
This Healthcare Communicator supports healthcare client programs across phone and email channels. You will document or triage contacts, collect program information, complete literature fulfillment, and help callers understand medical terminology. The position requires adherence to scripts, Standard Operating Procedures, federal requirements, and patient privacy guidelines.
Key Responsibilities: Document and triage medical information requests accurately
Process adverse events and product quality complaints compliantly
Communicate empathetically with callers using effective tele-management skills




Complete customer literature fulfillment requests
Perform administrative duties as department needs require
Requirements: High School Diploma required
Excellent telephone manner and communication skills
Thorough intake document review and accurate database entry
Analytical thinking, problem solving, and decision making
Ability to participate in frequent meetings and calls without disruption
Bring empathy, careful documentation, and sound judgment to medical communications supporting Inizio Engage healthcare programs remotely in Canada.

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📌 Medical Information Communicator (Ontario)
🏢 Ashfield Healthcare Canada
📍 Ontario