Elevate customer success as a Customer Onboarding Specialist with Jobber! This role focuses on guiding small home service businesses through their onboarding journey to maximize their use of Jobber. As part of the Success team, you'll welcome current home service businesses, ensuring a smooth onboarding process. Your responsibilities include managing a portfolio of clients, offering expert advice on Jobber features, and customizing workflows to meet their unique needs. Building strong relationships is fundamental, as you help them transition from initial setup to full activation within 90 days. Key Responsibilities:
Guide new customers through onboarding from kickoff to activation
Provide expert advice on Jobber features and functionalities
Actively listen and respond to customer needs




Utilize AI-assisted workflows for improved session prep
Collaborate with cross-functional teams for continuous improvement

Requirements:
Prior customer service experience in a SaaS setting
Robust relationship-building skills and adaptability
Experience with up-to-date CRM tools like Salesforce
Proven ability to manage high-volume customer onboarding
Passion for supporting small businesses and enhancing customer success

Become a valued advocate for small businesses and help them harness the power of technology with Jobber! #J-18808-Ljbffr

📌 Customer Onboarding Specialist At Jobber Toronto
🏢 Jobber
📍 Toronto