Drive customer success with Emburse’s AI-powered platform using consultative communication, customer data analysis, and strategic relationship management. Build measurable value.

As a Customer Success Manager, you will align customer business goals with outcomes, success plans, and actionable recommendations. You will lead adoption and optimization while addressing barriers, risks, and opportunities. The role connects customer challenges to business outcomes across multiple stakeholders.

Key Responsibilities:
Own success plans, customer health, risks, and prospects
Lead adoption, optimization, and strategic Business Reviews
Analyze product usage and customer data
Drive retention and identify expansion opportunities




Coordinate internal teams around customer needs

Requirements:
Three or more years in Customer Success or similar roles
Robust business acumen connecting challenges to solutions
Consultative communication and relationship-management skills
Confidence leading strategic stakeholder conversations
Salesforce, Gainsight, or similar platform experience preferred

Apply customer success, data analysis, and commercial awareness to help Emburse customers realize measurable value from technology.
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📌 Customer Success Manager Saas Toronto
🏢 Emburse Chrome River
📍 Toronto