Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.

Position: Service Writer

Job Type: Full-time

Pay: Competitive salary based on experience

Perks:

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Opportunities for professional development and advancement

Employee discounts on products and services

Responsibilities:

Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.

Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.

Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.

Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.





Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.

Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.

Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.

Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications:

High school diploma or equivalent; associate's or bachelor's degree preferred

Previous experience in customer service, dispatching, or related field preferred

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Proficiency in Microsoft Office suite and scheduling software

Ability to thrive in a rapid-paced workplace and adapt to changing priorities

Attention to detail and problem-solving skills

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📌 Service Writer (New Brunswick)
🏢 Sansom Equipment
📍 New Brunswick