Lead customer service performance at Air Canada by coaching frontline teams, strengthening communication, and solving operational issues across passenger aviation. Model a positive, customer-focused attitude while adapting quickly to change.As an Operations Manager, you will lead Customer Sales and Service Agents toward productivity and service objectives. The work emphasizes coaching, employee development, critical thinking, and sound judgment. You will support service improvements while communicating company directions, policies, and decisions clearly.Key Responsibilities: Coach employees toward team metrics and service objectivesListen to calls for accuracy, demeanor, and policy complianceProvide recognition, feedback, and employee motivationResolve customer, employee,



and operational service problemsCoordinate safety, operational, and customer service standardsRequirements: Demonstrated leadership, coaching, and employee development skillsStrong customer focus and qualified communicationCritical thinking, sound judgment, and problem-solving abilitiesMicrosoft Office experience, including Word, Excel, and OutlookAvailability for evenings, weekends, holidays, and required travelApply customer service leadership, coaching expertise, and operational judgment while supporting Air Canada employees and passengers worldwide.#J-18808-Ljbffr

📌 Air Canada Customer Service Operations Manager (Dorval)
🏢 Air Canada
📍 Dorval