Support escalated automotive finance concerns as Nissan’s Bilingual Senior Customer Service Representative in Mississauga, with a hybrid schedule and French-English communication.

This full-time senior customer service position supports representatives, dealers, customers, and multiple departments. You will apply problem-solving skills, provincial and federal laws, departmental standards, and effective communication. The role also involves training, quality verification, workflow monitoring, and correspondence management.

Key Responsibilities:

- Assist representatives with customer and dealer solutions
- Conduct ongoing policy and procedure training sessions
- Handle escalated customer and dealer issues




- Verify representative work for detail and accuracy
- Monitor quality, workflow, mail, and email correspondence

Requirements:

- High School Diploma required
- One to three years automotive finance customer service experience
- Bilingual English and French communication skills
- Proficiency in Word, Excel, and Outlook
- Organization, time management, multitasking, and solid communication skills

Apply automotive finance experience, bilingual communication, and customer service leadership to escalated concerns at Nissan in Mississauga.

📌 Bilingual Senior Customer Service Specialist (Canada)
🏢 Nissan Motor
📍 Canada