Support Prenuvo patients through phone, email, and chat from the Vancouver Head Office as a full time Patient Experience Representative. Use communication skills to resolve inquiries and requests.

This customer-focused representative supports patient care, sales, and retention efforts. You will educate patients about services, assist with accounts and appointments, and maintain accurate interaction records. The work requires empathy, judgment, and strong communication.

Key Responsibilities:

- Provide customer service through phone, email, and chat channels
- Resolve patient and physician inquiries professionally and promptly
- Assist with accounts, billing questions, and password resets
- Schedule scan appointments and guide medical intake forms




- Record interactions and follow up on outstanding issues

Requirements:

- Customer support, service, or success industry experience is an asset
- Strong written, verbal, interpersonal, and collaborative communication skills
- Ability to multitask and prioritize competing demands
- Understanding of patient privacy and confidentiality
- Availability for flexible hours, weekends, and holidays

Bring qualified communication, patient-focused service, and organized follow-through to Prenuvo’s Vancouver Patient Experience team.

📌 Patient Experience Customer Support Representative (Canada)
🏢 Prenuvo
📍 Canada