Deliver memorable guest service at Kananaskis Mountain Lodge in Kananaskis, Alberta, using front office experience and effective communication. Work wide-ranging shifts while creating strong first and last impressions for guests.
As a Guest Service Agent in the Rooms Division, you will manage check-ins, checkouts, requests, and concerns. You will promote the lodge and surrounding area while supporting guest expectations and departmental performance metrics. Previous hotel front office experience or hospitality education is required.
Key Responsibilities:
Check guests into and out of the hotel
Provide courteous, professional, attentive guest service
Build rapport and learn guest needs
Follow up on feedback and service recovery
Communicate effectively with hotel departments
Requirements:
Experience with POS systems, Excel, and Outlook
Previous hotel front office experience or hospitality education
Skilled presentation and demeanor
Robust organization and pressure management skills
Availability for mornings, afternoons, evenings, and holidays
Bring front office experience, communication, and hospitality skills to every guest interaction at Kananaskis Mountain Lodge in Alberta.
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