Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

Full Time Management Coquitlam, BC, CA

2 days ago Requisition ID: 1273

Salary Range: $60,000.00 To $70,000.00 Annually

Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning setting while establishing a safe and welcoming work environment for all team members.

Key Accountabilities
Provides input for team member performance objectives and evaluations
Provides leadership, direction and mentoring to all department team members
Schedules and supervises team members, edits timesheets for payroll
Oversees team member training and assigns shift work assignments
Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
Implements all current operations initiatives as directed
Actively participates in the recruitment and hiring process




Maintains departmental inventories and supplies
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates solid working relationships with all stakeholders (guests, ownership and team members)
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required

Education and Qualifications
Post Secondary education or suitable combination of education and experience an asset
Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
Minimum 2 years of experience in slot or cage operations
Minimum 3 years of leadership experience
Serving it Right Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours
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📌 Shift Manager, Cage, Slots And Guest Services Casino Vancouver Coquitlam (Canada)
🏢 Petroglyph Development Group
📍 Canada