Hours: 35-40 hours per week, including weekends

We shape, build, and connect the North. We do this by anchoring our work in Drive, Rigour, and Kindness – ambition in what we pursue, discipline in how we deliver, and respect in how we lead.

The opportunity
Northern Vision Development (NVD) is seeking a Housekeeping Floor Captain to join the team at the first Hyatt hotel north of 60, located in the heart of Whitehorse, Yukon Territory. This new 115-room property offers a unique prospect for a hands‑on leader who is passionate about service excellence and setting the standard for Hyatt hospitality in Canada’s north. As a Housekeeping Floor Captain, you help create the clean, comfortable, and welcoming rooms guests expect when they walk through the door. You will work as part of a hotel team where your attention to detail, pace, and reliability have a visible impact every shift.

What does your success look like?

Floors are well-organized, rooms are released on time, and standards are consistently met

Room attendants receive clear direction, coaching, and support throughout the shift

Quality checks are completed and issues are fixed proactively

Guest requests are handled professionally and coordinated with Front Desk

Communication with Housekeeping, Maintenance, and Front Desk is timely and accurate

Opening and closing procedures are completed and documented correctly

You model reliability, professionalism, and NVD values in every interaction

What you bring to the role

Experience in hotel housekeeping; floor-lead or supervisory exposure is an asset

High attention to detail and pride in clean, well-presented rooms

Comfortable organizing workflow and supporting staff independently

Strong time-management skills with the ability to keep room boards and workflows on track

Clear communicator who works well with Front Desk, Maintenance, and housekeeping staff

Comfortable reinforcing standards and providing constructive feedback when needed





Able to adapt quickly, including stepping in to support cleaning tasks when operations require

Why build your career with us?
This role is a chance to take ownership and help shape a guest experience that’s remembered for all the right reasons. If you enjoy rolling up your sleeves, solving challenges in real-time, and seeing your team thrive, you’ll find purpose here every day. We offer:

2- weeks of vacation pay

Tips

Health coverage including extended health, dental, and vision

Preferred staff and friends and family rates across our hotel portfolio

Meals and staff pricing at our restaurants

Training and development

Pathways for advancement; we prioritize promoting from within

Employee assistance and wellness program for you and your dependents

Requirements

Ability to perform regular physical work including standing, walking, bending, kneeling, reaching, pushing and pulling housekeeping carts, and lifting up to 50 lbs.

Ability to work a variety of shifts, including weekends and holidays.

Conditions of employment
WHMIS (may be obtained post hire)

About NVD
Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we’ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North. We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities. We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.

*Thank you for considering NVD as part of your career journey. We’re not able to personally connect with every applicant so only those selected for an interview will be contacted.

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📌 Housekeeping Floor Captain (Hyatt) (Yukon)
🏢 Whitehorse Chamber
📍 Yukon