Support PheedLoop customers through live event operations using hardware troubleshooting and transparent communication across preparation and execution. Work directly with customers on event technology.

As a Customer Service Specialist, you will support event preparation, execution, and operational coordination for PheedLoop customers. The work includes customer communication, technical troubleshooting, logistics coordination, and event hardware support. You will collaborate with Customer Success, Operations, and Product teams while developing expertise in PheedLoop’s software and hardware ecosystem.

Key Responsibilities:
Support customers throughout event preparation and execution
Troubleshoot event hardware and operational challenges
Coordinate outbound and return shipping logistics




Prepare and quality-check event kits, kiosks, and badges
Monitor timelines and operational readiness across events

Requirements:
One or more years of related experience preferred
University, college, or post-secondary education required
Robust qualified and approachable communication skills
Comfort with technology and operational processes
Strong attention to detail and problem-solving skills

Apply customer support, hardware troubleshooting, and operational coordination to help deliver successful PheedLoop events worldwide.
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📌 Customer Support Event Operations Specialist Toronto
🏢 PheedLoop
📍 Toronto