Drive retention and adoption remotely from Toronto as a Customer Success Account Manager for SMB and mid-market B2B SaaS customers.

Own accounts from onboarding through renewal, using relationship building, customer training, and account health tracking. This full time role supports a platform serving wealth management firms, insurance carriers, and insurance brokers. You will be measured on retention, adoption, and growth while managing accounts typically worth $10K–$200K ARR.

Key Responsibilities:
Own SMB and mid-market accounts through onboarding and renewal
Run onboarding and training sessions for recent customers
Drive renewals, retention, and expansion prospects
Track account health, usage, and early risk signals
Share customer feedback with Product teams

Requirements:
Two to four years in Customer Success or Account Management
Required experience at a B2B SaaS company
Experience owning SMB or mid-market account portfolios
Ability to explain retention, churn, renewal, or expansion KPIs
CRM or customer success platform experience

Apply customer success, account management, and KPI expertise to grow B2B SaaS relationships across Toronto-based remote accounts.
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📌 B Saas Customer Success Manager Toronto
🏢 Professional Staffing
📍 Toronto