Deliver customer-focused technical support within CDW’s Managed Services NOC, using monitoring systems and troubleshooting across essential infrastructure technologies.
As an Associate Network Analyst, you will support multiple customers in a 24/7/365 NOC environment. Your technical coverage includes networking, security, virtualization, patching, servers, storage, and public cloud. Success requires excellent customer service, effective collaboration, succinct communication, and the ability to take direction. You will follow ITIL practices while responding to alerts, coordinating with vendors, and maintaining customer environments.
Key Responsibilities: Monitor systems and respond to operational alerts
Support, troubleshoot, and resolve customer technical issues




Patch customer environments and administer infrastructure
Coordinate vendors for hardware troubleshooting, repair, or replacement
Collaborate with internal and external teams
Requirements: Experience using ticketing and monitoring systems
Knowledge of Windows, Linux, networking, storage, and basic security
Technical training, industry experience, or vendor certifications
Ability to complete security clearances
Availability for rotating 12-hour shifts
Bring infrastructure knowledge, alert response, and clear customer communication to CDW’s managed network operations workplace.

#J-18808-Ljbffr

📌 Managed Services NOC Analyst (Alberta)
🏢 CO3000 CDW Canada
📍 Alberta