Resolve application access questions as a Technical Security Support Analyst at Scotiabank. Use transparent communication and available resources for timely first-call resolution.
In this analyst position, you will support the business community with account and application access issues. Your work includes analyzing presented problems, sharing workarounds or fixes, and maintaining accurate ticket records. Collaboration with technical support groups and business partners remains central.
Key Responsibilities: Answer business questions and provide courteous technical support
Investigate application and account access issues
Analyze issues and distribute identified workarounds or fixes
Document ticket information and complete assigned closures
Maintain relationships with key business line partners
Requirements: Good written and oral communication for management reports
Diploma in Computer Science or equivalent work experience
One or more years of technical work experience
Spanish fluency is an asset
MCSE or MCSA designations are assets
Apply technical support, access investigation, and communication skills to resolve Scotiabank user issues efficiently and professionally.

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📌 Technical Security Support Analyst (Ontario)
🏢 Scotiabank
📍 Ontario