This position is responsible for providing ongoing technology support to Learning & Development and to all other Single-Family lines of businesses. This position is also responsible for overseeing and champion assigned projects and initiatives to enhance productivity, efficiency and business units’ results, as well as overall customer experience, as they are impacted by Learning Technology.

Internal Training Consulting

Oversee technology processes and procedures (business’ and internal) as required

Draft and distribute communications to keep staff informed of technology changes, upcoming training events, and new technology initiatives

Participate in corporate initiatives to build a positive learning culture throughout MCAP

Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations

Seek and provide peer feedback on training delivery, design, and development

Demonstrate expert skills in end-to-end project management and ownership

Implement Training Programs

Provide technical support for training deliveries, Single Family events, and leadership initiatives

Administration of Learning Management System

Administration of Knowledge Management System

Support business units on design and development for technology training

Leadership Support

Maintain awareness of business unit goals, objectives, strategies, procedures, and technology changes.

Build and maintain solid relationships with all internal and external customers





Review reporting on common errors, for the purpose of proposing and creating reinforcement initiatives.

Participate in corporate initiatives to build a positive learning culture throughout MCAP.

Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations.

Demonstrate expert skills in end-to-end project management and ownership

Build and maintain strong relationships with all internal and external customers

Learning Technology

Work with business units on various initiatives relating to learning technologies

Liaise with vendors to troubleshoot and resolve system problems efficiently and effectively

Make recommendations to maximize the use of learning technologies in support of new functionality and process improvement initiatives

Leverage internal and external resources to design, develop and implement technology training solutions

What You Bring To The Team

Minimum 3 years of industry experience

Minimum 2 – 3 years Learning and Development experience (using technologies such as Articulate 360, Camtasia, Adobe Premiere Pro, MadCap,



Cornerstone, etc.)

Minimum 2 years of live video streaming experience (using technologies such as Microsoft Teams, WebEx or other live streaming programs)

Critical thinking and consideration of holistic business impacts

Excellent analytical and problem-solving skills

Strong cross-departmental relationships

Strong interpersonal skills

Ability to manage competing priorities

Exceptional communication skills (verbal and written)

Excellent organizational and time management skills

Carries out duties with integrity and takes accountability for decisions and results

Strong knowledge of learning technologies and eLearning tools (such as Articulate 360, Camtasia, MadCap, Cornerstone, etc.)

Hosting live events, video creation and editing skills

Proficient with Outlook, Word, Excel, PowerPoint, Microsoft Teams and SharePoint applications

High School Diploma

Note: This role is ideal for a proactive and creative learning professional who enjoys bringing engaging learning experiences to life. We’re looking for someone who takes initiative, experiments with new approaches and tools, and combines creativity and problem-solving to create effective learning solutions.

Position #: req2285

Employment Status: Permanent Full Time

Location: Multiple Locations Available

Number Of Openings: 1

Department: Residential

Internal Job Title: Learning Technology Specialist

Salary Range: $68,000 - $78,000

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📌 Learning Technology Specialist (Ontario)
🏢 MCAP
📍 Ontario