Healthcare quality and compliance shape this full-time Specialist position at Shoppers Drug Mart, located at 1685 Tech Ave, Mississauga.
The Quality Standards and Assurance Specialist assures defensible results across patient and stakeholder interactions. You will translate approved scripts, SOPs, and program requirements into testable standards, then review evidence and disputed findings. Collaboration with Operations, Training, Program Management, and Compliance supports corrective action and readiness.
Key Responsibilities: Translate program requirements into transparent, testable quality criteria
Maintain version control and traceable quality change history
Conduct targeted reviews, documentation audits, and investigations
Prepare insight supporting operational and leadership decisions




Maintain records supporting oversight and audit readiness
Requirements: Experience in regulated healthcare, pharmaceutical, or patient support environments
Comfort working with monitoring and analytics tools
Willingness to validate and challenge analytical outputs
Credibility and diplomacy when delivering difficult findings
Ability to protect sensitive patient and business information
Bring healthcare quality, compliance discipline, and diplomatic judgment to defensible standards and audit-ready operations in Mississauga.

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📌 Healthcare Quality Compliance Specialist (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario