Lead front office operations and guest service during night shifts, coordinating reservations, switchboard activity, and guest arrival procedures.
As Shift Manager, you will oversee daily Front Office operations under the Manager, Front Office. You will train team members, resolve guest issues, direct arrival and departure procedures, and support a safe, welcoming workplace. The position requires hospitality leadership, customer service, and operational communication.
Key Responsibilities: Manage daily Front Office activities to drive guest satisfaction
Direct team members through arrival and departure procedures
Resolve hotel customer complaints with high hospitality standards
Monitor staffing for service, operations, and financial objectives




Act as Manager on Duty during night shifts
Requirements: Three years managing guest services, preferably within hotels
Hospitality education or suitable education and experience combination
Ability to lead and mentor teams in unionized environments
MS Office literacy and Opera or Micros experience
Ability to acquire Smart Serve and AGCO certifications
Bring guest service leadership, Front Office coordination, and night-shift operational judgment to Excellent Canadian Entertainment.

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📌 Front Office Shift Manager (Ontario)
🏢 Great Canadian Entertainment
📍 Ontario