Support Actionstep users through SaaS troubleshooting, ticket management, and thoughtful customer service during Pacific and Mountain business hours.
As a Customer Support Analyst, you will serve as the first contact for users of Actionstep’s in-house CRM platform. You will investigate root causes, resolve enquiries, and communicate clearly across support, customer, and development teams. The role requires at least three years of customer-facing help desk or support experience.
Key Responsibilities: Respond to inbound live chats and emails
Manage competing ticket priorities and service targets
Investigate issues through calls and screen sharing
Resolve core customer problems efficiently
Escalate tickets with relevant information
Requirements: Minimum three years customer support or help desk experience
Experience supporting a SaaS technology platform
Level One and Level Two distributed support experience
Solid written, oral, presentation, and communication skills
Availability during Pacific and Mountain business hours
Apply your technical mindset, root-cause analysis, and customer focus as an Actionstep Customer Support Analyst.

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📌 Customer Support Analyst SaaS (Quebec City)
🏢 Alberta Health Services
📍 Quebec City