Open to the Public

Change Management & Communications Lead

(Professional Officer 19)

Health PEI

Location:
16 Garfield Street, Charlottetown

Temporary Full-Time (UPSE) Position

Commencing Immediately for 2 Years

Preference to Members of UPSE Health Bargaining Unit of Health PEI

First Preference Work Unit, Second Preference Work Site

Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI,

we offer
more than a job
- we’re inviting you to join a dynamic workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative setting, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you.

Health PEI values the different ideas,perspectivesand backgrounds that a diverse,equitableand inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authenticselvesto work and challenging the status quo to make Health PEI abettermore inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility,



ethnicity, ancestry, gender identity, age, sexual orientation,languageor other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

Reporting to the Provincial Director Patient Flow/System Utilization, the Referral and Central Intake Redesign Change Management / Communications Lead provides leadership, knowledge, critical thinking, analysis, and influence required to support the changes necessary to implement projects and operational initiatives, commencing with the eReferral, central intake and wait list management technology solutions. The purpose of this position is to develop and implement change management and communication plans, provide leadership, training support and coordination, educational material development and support to providers, patients and the general public relating to the projects. This includes identifying and resolving barriers to adoption, workflow issues, and investigating potential enhancements related to the use of different technologies. The Change Management / Communications Lead is responsible for engagement of key stakeholders and relationship management of the various projects. As a key member of team,



the incumbent’s role is developing and implementing change management and implementation plans that minimize user resistance and maximize user engagement. The role influences and supports the various project teams in integrating change management activities into their project plans and implementation strategies that provide the best opportunity for success. This position is also responsible for developing and implementing communication strategies and plans that align with overall project plans to support the success of the projects and initiatives.

Duties will include:

- Apply a structured management approach and methodology for patient and providers related to various projects and initiatives
- Identify potential site risks and anticipated points of resistance, and develop and implement specific plans to mitigate or address the concerns; plans are developed in consultation with a wide variety of individuals/groups/teams and are integrated into the overall project plans for deployment and ongoing support
- Conduct readiness assessments, evaluate results and present findings to appropriate stakeholders in a logical and easy-to-understand manner; assessment results are used to inform project plans moving forward
- Develop a set of actionable and targeted change management plans, including communications plan, coaching plan, education plan
- Create and maintain measurement systems to track adoption, utilization and proficiency of individual changes.
- Identify resistance to change and performance gaps, and work with all the relevant stakeholders to develop and implement corrective actions (i.e. working with patients and providers to provide information required to deal with non-adoption and work to set out a

📌 CORRECTION - Change Management and Communications Lead (Temporary Full-Time) - eReferral and Central Intake Redesign - 175318 (Canada)
🏢 Health PEI
📍 Canada