Guide frontline clinical teams from Toronto as a Clinical Operations Resource Lead, using nursing expertise and explicit communication. This is a full-time, on-site position.

CBI Home Health seeks a Clinical Operations Resource Lead to support operational excellence across home and community care. The Toronto-based lead provides clinical guidance, internal customer service, documentation oversight, and funder communication. Occasional travel to Newmarket supports meetings, site visits, and team collaboration. The position also contributes to consistent service delivery and client care information.

Key Responsibilities:

- Provide clinical guidance and support to frontline team members
- Communicate client changes accurately and promptly with funders
- Document client updates according to organizational and funder guidelines




- Investigate incidents, complaints, and disability management cases
- Identify service improvements and help manage operational risks

Requirements:

- Active College of Nurses of Ontario registration in good standing
- Recent vulnerable sector criminal record check
- Valid G2 or G driver's license and vehicle insurance
- Ability to travel within Toronto and Newmarket
- Strong communication, organization, and computer literacy skills

Use nursing expertise, clinical documentation, and stakeholder communication to support high-quality home care operations across Toronto and Newmarket.

📌 Clinical Operations Resource Lead Toronto (Canada)
🏢 CBI Home Health
📍 Canada