Overview Are you someone who is knowledgeable and passionate about ecommerce? Do you like to work in a dynamic setting where your work has a direct impact on real businesses? Are you an organized leader, who thrives working in a fast paced environment where you have a high amount of autonomy and trust?
If that sounds like you, we’re looking for a Shopify Project Manager at Symmetry Commerce to support our team for a temporary 3 month contract!
Who are we? Symmetry Commerce is a small Canadian company founded by two former Shopify employees. Io (CCO) and Mike (CEO) worked with 100s of ecommerce businesses looking to set up new experiences on Shopify. After years of working for Shopify they decided it was time to get closer to businesses and started the Shopify agency Symmetry Commerce. Symmetry Commerce has one goal: Make Shopify better for everyone. We work with businesses that need to migrate their ecommerce storefront to Shopify or improve their current experience on Shopify. At Symmetry Commerce we offer an array of services such as:
New Shopify store setup
Shopify store migration
Theme design, development and configuration
App development and integration design
Custom technology development
Shopify consultations and support
What do we need help with? We’ve been growing the number of projects we take on and are looking for someone with experience driving projects with many stakeholders across the finish line, on time and on budget. Some of the responsibilities of the role include:
Identify client needs and create actionable goals
Own the project timeline as you plan and track deliverables to ensure obligations to our clients are met or exceeded
Work with cross-functional teams including Development, Client Stakeholders, Designers, Technology partners and leadership to coordinate smooth delivery of projects
Manage out of scope client requests and communicate impact on project timeline and budget.
Lead client communication through various channels (email, slack, Monday)
Prepare meeting agendas for internal and external meetings, lead discussion and communicate/assign action items
Monitor cross project teams and identify opportunities for collaboration and support
Provide ad-hoc Shopify technical and product guidance to clients
Provide ecommerce expertise through sharing Shopify best practices and industry trends
Build relationships at multiple levels within a client’s organization to fully understand their business and the merchant’s approach to commerce innovation
Opportunistically grow projects and address unmet needs post launch
Document client challenges and solutions, and provide context to influence internal teams and improve delivery of future projects
What skills and experience do we need? A history of managing high value web projects and delivering them on time
Experience successfully managing cross functional projects and teams, particularly in ecommerce, software development and deployment
Knowledge of the basics of ecommerce, web design and development to support the gathering of requirements and building out tasks for the team.
Experience engaging with technical and non-technical merchant stakeholders to capture requirements and desired outcomes, while managing expectations
Ability to manage project budgets and provide financial insights to project stakeholders
Resource allocation and planning expertise
Exceptional writing and confident verbal presentation skills to lead communications with clients and all levels of leadership
You take a consultative approach and apply flexible discovery techniques
Proven ability to build client relationships and establish yourself as a trusted advisor who prioritizes the merchant experience
Masterful organizational skills, particularly when it comes to tracking details and communicating with teams across a variety of projects within a portfolio
What experience is an asset, but not required? Experience in Agile and Scrum methodologies; PMP or PMI-ACP certification (or similar)
Experience with Monday (project management platform)
Experience working in an agency environment
Experience with Shopify
Why work with us? We foster a strong, team focused culture where we try to have fun doing great work for clients. We’re a small company that’s growing fast and with that, our people and their careers will grow fast as well. So if you’re looking for:
Getting exposure to all sorts of companies (from guinea pig cages to tomb stones to roller skates)
A non-corporate environment where all great ideas are put into practice
A remote working setting with lots of opportunities for support and connection
Having a real impact on real businesses
An opportunity to grow your career
Solving unique ecommerce challenges
Flexible working hours
Then you’ll want to apply to be Symmetry Commerce’s next: Shopify Project Manager - 3 month contract position This is a remote position, but you must be based in Canada
The salary offered will be based on the length and relevance of the candidate's work history and the skills developed through their professional experience