Lead product operations for Manulife’s Member Experience and Digital Health ecosystem in Toronto, using platform optimization and root-cause analysis.
As Senior Product Manager, you will strengthen backend systems, data flows, integrations, and operational processes. You will connect Product, Technology, DTS, Data, Architecture, Operations, and external partners to improve reliable digital experiences. The role centers on sustainable issue resolution and member outcomes.
Key Responsibilities: Own platform operational health, stability, and optimization
Lead issue triage, remediation, and accountability across stakeholders
Conduct root-cause analysis and eliminate recurring problems
Monitor performance metrics, KPIs, and service levels




Prioritize the Product Operations backlog and roadmap
Requirements: Minimum seven years in product management or related disciplines
Strong understanding of backend systems, APIs, and integrations
Experience leading incidents through analysis, remediation, and improvement
Ability to navigate complex technology dependencies
Robust communication and relationship-building skills
Bring product operations leadership, technical fluency, and continuous improvement expertise to Manulife’s digital member experience.

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📌 Senior Product Operations Manager (Ontario)
🏢 Manulife/John Hancock
📍 Ontario