Lead call center learning strategy at ATB Financial’s Calgary Campus, using performance data and hands-on facilitation to prepare banking advisors. This primarily in office role shapes onboarding for Everyday Financial call center teams.
As Manager, Client Care Learning & Development, you will architect onboarding, continuous learning, and product rollout programs. You will lead Performance Coaches, refine curricula through client care metrics, and support compliant specialists entering live-call environments. The work combines strategic leadership with classroom delivery and team development.
Key Responsibilities: Own onboarding, continuous learning, and product rollout training strategy
Use learning and client care metrics to refine curricula
Manage, observe, coach, and develop Performance Coaches




Evaluate team structures, processes, roles, and responsibilities
Facilitate training sessions and align stakeholder expectations
Requirements: Seven-plus years of Learning and Development experience
Three-plus years leading teams in high-volume operations
Expertise in call center training and multimode learning
Banking experience with FINTRAC and retail banking regulations
Experience with LMS platforms and call recording software
Bring strategic leadership, call center expertise, and facilitation skills to develop high-performing ATB banking advisors in Calgary.

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📌 Call Center Learning Development Manager (Alberta)
🏢 Avenue.io
📍 Alberta