Drive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality.
The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops functional strategy, monitors key performance indicators, and diagnoses underperformance. It also supports product knowledge, staffing flexibility, safety, and continual process improvement across WFS Ltd.
Key Responsibilities: Drive key performance indicators for service excellence
Ensure productivity, service, and quality standards are achieved
Implement staffing strategies aligned with business and payroll needs




Maintain operating systems, policies, and procedures
Lead quality excellence on special projects
Requirements: Five years equivalent experience may meet role requirements
Effective time management and a sense of urgency
Ability to influence internal and external decision-makers
Flexibility with shifting demands and competing priorities
Vehicle and driver’s license required
Use performance metrics, technology, and operational discipline to strengthen customer service delivery as Grainger’s onsite manager.

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📌 Customer Service Operations Manager (Ontario)
🏢 Grainger
📍 Ontario