Summary
Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
Good computer skills
Strong Organizational Skills
Time Management
Communication
Problem Solving
Accountability and Dependability
Leadership Skills
Team Oriented
Highly Motivated
Attention to Detail
Job Duties
Responsible for addressing any customers issues
Generates daily load sheets and requirement listing
Monitors all Customer Portals
Ensure adequate supply of containers through weekly inventories
Monitor activities on the dock and activities of the shippers/receivers
Adhere to all company policies, procedures and instructions
Requirements
High School Diploma/GED
2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
Solid organizational and time-management skills
Strong interpersonal and communication skills (both verbal and written)
Must be able to work shift work
Previous portal experience an asset
Proficiency with database applications and administration systems, specifically Microsoft Office