Drive customer retention and growth remotely at Property Vista using strategic account management, product adoption, and KPI analysis.
As a Senior Customer Success Manager, you will partner strategically with Property Vista clients throughout their lifecycle. You will lead tailored software delivery, educate users, and communicate commercial impact. The position emphasizes account health, customer satisfaction, and expansion within SaaS property management.
Key Responsibilities:
Build long-term client relationships from onboarding through lifecycle
Identify at-risk clients and resolve conflicts proactively
Configure and deliver software solutions for customer objectives
Escalate bugs and feature requests to Product teams
Analyze KPIs and execute account expansion campaigns
Requirements:
Eight or more years in sales, account management, or project management
Bachelor’s degree in business, marketing, communications, or related field
Experience in PropTech or SaaS industries
CRM experience and key account metrics tracking
Excellent communication, presentation, organizational, and multitasking skills
Apply customer success, product adoption, and growth analysis expertise to Property Vista’s SaaS platform and client relationships.
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