Support RYOBI and RIDGID customers in English and French from TTI Canada’s North York location, handling inquiries through phone, email, and live chats.
The Bilingual Customer Care Representative provides timely, friendly assistance across TTI’s power tool products. You will troubleshoot product use, repairs, and warranties while entering orders and resolving escalated issues. Strong communication, product knowledge, and organization support customer satisfaction.
Key Responsibilities:
- Answer English and French customer inquiries across multiple channels
- Troubleshoot product repair, use, and warranty questions
- Handle escalated inquiries, disputes, and customer problems
- Enter customer orders accurately and efficiently
- Develop sound knowledge of TTI products
Requirements:
- Bilingual fluency in French and English
- Post-secondary education or equivalent experience
- Exceptional written and oral communication skills
- Solid initiative and organizational abilities
- Microsoft Office proficiency, especially Excel, Word, and PowerPoint
Bring bilingual communication, troubleshooting, and product knowledge to customer care for TTI’s RYOBI and RIDGID brands.