S.i. Systems is seeking a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives in a public sector workplace, focusing on stakeholder needs assessment, business analysis activities, and process evaluation across multiple lines using ITSM/ESM practices and ServiceNow.
Responsibilities include stakeholder engagement, elicitation sessions and workshops, documenting requirements traceability, and performing options analysis with cost-benefit input for business
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📌 Senior Business Analyst: ITSM/ESM & ServiceNow (Remote) (Quebec City)
🏢 S.i. Systems
📍 Quebec City
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