Lead finance, human resources, and business services for the City of Toronto’s Customer Experience Division in a hybrid Toronto workplace.
The Manager leads financial, human resources, labour relations, and administrative functions within a high-profile customer service workplace. This position oversees operating and capital budgets, financial controls, workforce planning, payroll, procurement, contracts, and service level agreements. The Manager provides strategic advice, performance analysis, and organizational change support to senior management and corporate partners.
Key Responsibilities: Develop divisional budgets, policies, plans, and performance measures
Monitor financial activities, controls, reconciliations, forecasts, and variances
Manage staffing, payroll, labour relations, training, and succession planning
Lead strategic planning, research, projects, and organizational change initiatives




Administer contracts, service agreements, procurement, and business support operations
Requirements: Post-secondary education in finance, accounting, business administration, or related discipline
Extensive financial management experience in public sector or complex organizations
Experience managing human resources, labour relations, payroll, and workforce planning
Experience leading teams, strategic plans, policies, and organizational improvements
Knowledge of municipal legislation, procurement, governance, and corporate financial systems
Bring financial leadership, workforce planning, strategic analysis, and business services expertise to the City of Toronto’s Customer Experience Division.

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📌 Finance and Business Services Manager (Ontario)
🏢 City of Toronto
📍 Ontario