Lead proactive incident management at Amazon, applying problem investigation and cross-functional coordination to support global Selling Partners. The role supports the Command Center.
As Major Incident Response Manager, you will work with software development, product, operations, and incident management teams. You will deliver scalable solutions, manage customer expectations, and improve support outcomes. The work centers on identifying problems, preventing recurrences, and minimizing unavoidable incident impact.
Key Responsibilities: Manage the lifecycle of all problem types
Investigate problems and diagnose underlying causes
Develop workarounds and final solutions for known errors
Analyze historical trends to prevent potential incidents




Coordinate resolution across technical and operations stakeholders
Requirements: Three years of incident management or technical operations experience
Two years of program or project management experience
Two years coordinating high-severity service-impacting events
Fluent English communication in reading, writing, and speaking
Availability for adaptable 24/7 on-call shifts
Apply incident response, problem management, and stakeholder coordination skills within Amazon’s global Command Center support organization.

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📌 Major Incident Response Manager (Manitoba)
🏢 Amazon
📍 Manitoba