Lead claims operations strategy, performance management, and transformation as a permanent full-time Assistant Vice President at Canada Life. Drive measurable business outcomes.
Reporting to the Vice President, Claims, this leadership role oversees claims performance, workforce planning, analytics, process excellence, training, and strategic initiatives. You will translate business priorities into actionable plans, modernize operations, and balance daily accountability with long-term transformation. Success involves influencing enterprise partners and building customer-focused capabilities.
Key Responsibilities: Lead Claims Operations strategy execution and align operational priorities
Oversee performance management, workforce planning, analytics, and process excellence
Drive governance, continuous improvement, service, quality, and productivity
Champion automation,



digital workforce capabilities, and technology adoption
Build teams, coach leaders, and strengthen succession pipelines
Requirements: 10+ years of progressive leadership experience in insurance or related fields
Solid business, operational, financial, analytical, and decision-making acumen
Experience leading strategic initiatives and complex operations
Experience with modernization, automation, or digital transformation
Ability to influence stakeholders and develop high-performing teams
Bring claims leadership, operational excellence, workforce strategy, and transformation experience to Canada Life’s evolving Claims Operations.

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📌 Assistant Vice President Claims Operations (Manitoba)
🏢 Canada Life
📍 Manitoba