Lead production incident management at CIBC in Toronto through data analysis, client remediation, and cross-functional coordination. This hybrid role includes one to three onsite days weekly.
As Senior Manager, Incident Management, you will strengthen practices within Operational Excellence and protect the client experience. You will manage complex issues, investigate root causes, and shape remediation and prevention strategies. Partnerships span Product, Compliance, Legal, Technology, Data Analytics, Risk, and Audit.
Key Responsibilities: Lead identification, triage, escalation, resolution, and follow-up
Coordinate urgent responses across regulated business partners
Develop timely client remediation strategies and communications
Report trends, root causes, and remediation outcomes
Oversee testing,



validation, audits, and records management
Requirements: Experience in product management, incident management, and client remediation
Robust judgment managing complex issues through resolution
Experience driving process improvement and organizational change
Ability to analyze information and communicate detailed findings
Experience coaching employees and implementing strategic team goals
Use leadership, investigation, and data analysis to improve incident outcomes and protect CIBC clients through accountable operational management.

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📌 Senior Incident Management Manager (Ontario)
🏢 CIBC
📍 Ontario