Support RBC clients through complex Credit Management and Recoveries transactions in Montréal. Apply product knowledge, resolve issues, and balance customer care with debt payment.
As a National Operations Support Agent, you will service assigned accounts and incoming partner work. The position emphasizes qualified customer communication, risk mitigation, and first-contact resolution. Success requires familiarity with banking systems, strong organization, and efficient multitasking.
Key Responsibilities: Service fax, email, and telephone requests responsively
Process assigned accounts according to established recovery guidelines
Obtain customer information through professional communications
Balance quality customer care with debt payment requirements




Share best practices and propose efficiency improvements
Requirements: English and French required for RBC partners and employees
Knowledge of Credit Management and Recoveries processes
Familiarity with key referral sources
Ability to navigate multiple systems while speaking with clients
Personal and card banking knowledge is an asset
Apply customer communication, systems navigation, and recoveries expertise while supporting RBC’s risk mitigation and client service standards.

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📌 RBC Credit Management Operations Agent (Quebec City)
🏢 RBC
📍 Quebec City