Support automated pharmacy systems overnight at Shoppers Drug Mart’s Richmond Hill location through calibration, troubleshooting, and performance monitoring.
As Technical Lead, you will support seamless pharmacy fulfillment while reporting to the Supervisor. Your work includes optimizing robot functionality, maintaining automation trackers, following preventative maintenance plans, and escalating equipment issues to vendors. You will also train Pharmacy Assistants and Verifiers on basic troubleshooting and maintenance.
Key Responsibilities: Provide first-level troubleshooting for automation equipment
Calibrate robots and align DSP, non-DSP, and backorder workflows
Audit optimization trackers, performance logs, and automation changes
Track inventory, maintenance parts,



and preventative maintenance activities
Deliver basic automation training to Pharmacy Assistants and Verifiers
Requirements: Automation experience in production or healthcare environments
Robust technical troubleshooting and accuracy skills
Ability to analyze OEE and machine performance data
Organizational skills for prioritizing tasks under pressure
Healthcare or pharmaceutical familiarity is an asset
Bring automation support, technical accuracy, and training skills to pharmacy fulfillment as a Technical Lead.

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📌 Pharmacy Automation Support Lead (Ontario)
🏢 Loblaw
📍 Ontario