Use French and English communication skills as a hybrid First Party Collections Agent supporting account reconciliation in Quebec or Etobicoke. Help customers resolve delinquent accounts through clear conversations.
Credit Risk Management Canada Ltd. seeks a Debt Recovery Account Manager for permanent, full time employment. You will reconcile accounts under 60 days delinquent as first party collections. The work involves customer communication, account documentation, payment arrangements, and collection targets.
Key Responsibilities: Communicate with customers through email and phone calls
Send and receive documents to update accounts
Find solutions and arrange customer payments
Meet weekly call and collection targets
Complete skip tracing tasks when needed
Requirements: Bilingual French and English communication ability
High-level communication skills
Ability to multitask across account activities
Knowledge of Microsoft Suite and softphone applications
Knowledge of different customer relationship management systems
Bring bilingual communication, payment arrangement, and account reconciliation skills to Credit Risk Management Canada Ltd. in this hybrid collections position.

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📌 Bilingual First Party Collections Agent (Quebec City)
🏢 ESC Corporate Services
📍 Quebec City